Help/FAQ's

What are the areas of a check that can be personalized?

There are several areas of a check that can be personalized. Areas include routing & transit number, account number, starting check number, stock logo or monogram and the over signature line (OSL). Please see image below for details.

Note:
For security reasons we do not allow changes over the web to the routing number or account number from a previous order. If you need to make a change to these areas either create a new order from our online catalog or call us at (800) 662-2318.

Why do I have to include a voided check or MICR spec sheet from my bank?

The MICR Line (Magnetic Ink Character Recognition) is the series of numbers and symbols at the bottom of your check. We require a voided check or MICR spec sheet to help protect you from fraud and to make sure your order is processed accurately.

Can I order by phone?

If you need any help with your order, or if you want to place your order by phone, call us at (800) 662-2318. We'll be glad to help.

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What is the difference between a Laser/Inkjet Printer and a Continuous printer?

If your printer prints one sheet at a time, it is most likely a Laser or Inkjet printer. If your printer has pin feeds or tractor feeds, use the Continuous option

Who do I call to check on status?

We typically ship your order within 5 - 7 business days upon receipt of all order information, so you will not normally need to check on status. If you provide us your email, we will send you email shipment notification. However you are welcome to call us for any reason at (800) 662-2318.

Paper Quality

personal checks

Personal checks are printed on the highest quality 23 lb. chemically sensitive paper stock to protect written information from being altered by chemicals. The bottom line of all checks is printed in the MICR typeface using a special magnetic ink to meet ANSI requirements.

view personal checks »

business checks

Business checks are printed on the highest quality 24 lb. chemically sensitive paper to protect written information from being altered by chemicals. The bottom line of all checks is printed in the MICR typeface using a special magnetic ink to meet ANSI requirements.

view business checks »

eco-checks

Eco-checks are printed on paper containing 30% post-consumer fiber using soy-based inks. The bottom line of all checks is printed in the MICR typeface using a special magnetic ink to meet ANSI requirements.

view eco-checks »

labels

Labels are printed on self-adhesive paper with a matte finish.

view labels »

envelopes

Envelopes are printed on 80 lb. brilliant white super smooth paper.

view envelopes »

Placing an Order

Select a design to begin creating a personalized product. First, select an order quantity. Then, enter your name and contact information. Customize each line for an added touch, and choose from our large selection of stock logos. Instantly view your design with our live preview. If you are not satisfied with the options selected, experiment with other type styles, ink color, and line placement. Change your personalization and preview again. When you have completed the personalization and preview process, select an order quantity, approve and add to your shopping cart.

Ordering online is fast, easy and secure. Once you complete your order, we will automatically offer you a printable receipt and send an order confirmation to your e-mail address.

Is it safe to order computer checks using this web site? Is my credit card information safe?

Yes. We use a Secure Socket Layer (SSL) connection on the pages where you record personal and payment information. Look for the lock at the bottom of your browser to indicate a secure connection.

Payment

We accept Visa, MasterCard, Discover and American Express, utilizing the VeriSign Secure Site service, one of the most recognized symbols of trust on the Web. Your credit card will be authorized at the order confirmation stage of the online ordering process.

Servicing, Returns and Cancellations

Service

Our dedicated staff of member service representatives are available to assist you in the ordering process every step of the way. Call one of our representatives at (800) 662-2318 Monday through Friday 7:00 a.m. to 9:00 p.m. CST.

Returns

If you have received your order and it is damaged or defective in any way, please let us know and we will replace it immediately. If you have received your order and feel that the personalization is not accurate to your online preview, we will be glad to re-print your order at no additional charge.

Cancellations

We apologize, but we are unable to change or cancel an order online. Please call (800) 662-2318 and speak with a representative for further assistance.

Order Tracking

Obtain the status of your order by using the Order Status page. You will be asked to provide the Order # and your email address used at the time the order was placed. If you need further assistance to obtain your order status please call us at (800) 662-2318. Please note that each order item may arrive on separate days.

Shipping

The default shipping method for Personal Orders is Trackable and Business Orders is Trackable. Please see the grid below for delivery options.

Customization & Cancellation Policy

Customization Policy

We reserve the right to refuse to print or produce any customized features on products that do not meet our quality guidelines. Customized features may include but are not limited to: photographs, artwork or graphics, text message lines, and other text that may occur within names, titles, slogans, addresses, phone numbers or email addresses.

Cancellation Policy

All on-line orders are submitted to production immediately to provide the most timely service possible. Therefore, orders cannot be cancelled after they are submitted.

Sales Tax

Federal law requires that tax be collected on all orders being shipped to addresses within the U.S.